Refund Policy

This Refund Policy governs the manner in which ROED Cars issues refunds to customers who use the services of ROED Cars from the https://roedcars.com or https://roedcars.co.uk website ("Site"). This refund policy applies to the Site and all services offered by ROED Ltd.

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Please read this policy carefully.  This Refund Policy is with reference to:

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DRIVER: A driver may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a drivers account may be refunded if the rider or ROED Cars is found to be at fault.

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RIDER: A rider may lodge a formal complaint via the support form in our help section  if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a riders account may be refunded if the driver or ROED Cars is found to be at fault.

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ADVANCE BOOKINGS: Customers have up to 72 hours before a confirmed booking date to cancel or make changes to bookings in writing, to be eligible for a refund.

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PROCESSING FEES: There will be no refund on processing fees for payment transactions.

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We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of ROED Cars. Updated January 15, 2021.