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Refund Policy
This Refund Policy governs the manner in which RIDE Caribbean issues refunds to customers who use the services of RIDE Caribbean from the http://ridecaribbean.com website ("Site"). This refund policy applies to the Site and all services offered by RIDE Caribbean.
Please read this policy carefully. This Refund Policy is with reference to:
DRIVER: A Driver may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a Rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a Drivers account may be refunded if the Rider or RIDE Caribbean is found to be at fault.
RIDER: A Rider may lodge a formal complaint via the support form in our help section if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a Riders account may be refunded if the Driver or RIDE Caribbean is found to be at fault.
ADVANCE BOOKINGS: Customers have up to 72 hours before a confirmed booking date to cancel or make changes to bookings to be eligible for a refund.
We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of RIDE Caribbean. Updated October 09, 2019