This Refund Policy governs the manner in which RIDE Caribbean issues refunds to customers who use the services of RIDE Caribbean from the http://ridecaribbean.com website ("Site"). This refund policy applies to the Site and all services offered by RIDE Caribbean.

 

Please read this policy carefully.  This Refund Policy is with reference to:

​

DRIVER: A Driver  may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a Rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a Drivers account may be refunded if the Rider or RIDE Caribbean is found to be at fault.

​

​

RIDER: A Rider may lodge a formal complaint via the support form in our help section  if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a Riders account may be refunded if the Driver or RIDE Caribbean is found to be at fault.

​

​

ADVANCE BOOKINGS: Customers have up to 72 hours before a confirmed booking date to cancel or make changes to bookings to be eligible for a refund.

​

​

We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of  RIDE Caribbean. Updated October 09, 2019