REFUND POLICY

Please read this policy carefully.  This Refund Policy is with reference to:

​

DRIVER: A Driver  may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a Rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a Drivers account may be refunded if the Rider or ROED is found to be at fault.

​

​

RIDER: A Rider may lodge a formal complaint via the support form in our help section  if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a Riders account may be refunded if the Driver or ROED is found to be at fault.

​

​

MERCHANT: ROED is not responsible for the cost of purchased items or refunds for purchased items. There is a processing fee per transaction. There will be no refund of the transaction fee. A Merchant may lodge a formal complaint via the support form in our help section if he/she believes that the service was adequately provided. After a thorough investigation of the matter a Merchants account may be refunded if the Driver or ROED is found to be at fault.

​

​

ADVANCE BOOKINGS: Customers have up to 48 hours before a confirmed booking date to cancel or make changes to bookings to be eligible for a refund.

​

​

COURIER SERVICES: There will be no refunds of delivery fees after delivery of customer packages. Please make sure that your information is correct to avoid any delays.

​

​

MOBILE WALLET: ROED charges a processing fee per transaction when you use your mobile wallet at select partners. This is a non refundable fee.

​

We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of  ROED.