Refund Policy

At T.A.A.G, we strive to provide our customers with exceptional experiences and products. We understand that there may be occasions when you need to request a refund. Our Refund Policy is designed to ensure clarity and fairness for all parties involved.

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Please read the following terms carefully.

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Timeframe for Requesting a Refund:

• Customers must request a refund within 30 days of the original purchase date.

• Refund requests made after this period will not be considered.

 

Conditions for Refund:

• Refunds will be granted under the following conditions:

  • The service or product received was significantly different from what was described.

  • The service or product was defective or damaged upon receipt.

  • The event or service was cancelled by T.A.A.G.

 

Full or Partial Refunds:

• Full Refunds:

  • Customers will receive a full refund if the request is made within the specified timeframe and meets one of the above conditions.

  • Full refunds will also be provided if TAAG cancels an event or service without rescheduling.

• Partial Refunds:

  • Customers may receive a partial refund if they decide to cancel their participation in an event or service after it has started. The refund amount will be proportional to the unused portion of the service.

  • Partial refunds will be considered on a case-by-case basis and are at the discretion of T.A.A.G.

 

Refund Process:

• To request a refund, customers must contact our Customer Support team at [contact email] with the following information:

  • Order number or booking reference.

  • Reason for the refund request.

  • Any supporting documentation or evidence (e.g., photos of damaged products).

• Upon receiving the refund request, our team will review it and respond within 7 business days.

• If the refund request is approved, the refund will be processed using the original payment method within 14 business days of approval.

 

Non-Refundable Items and Services:

• Certain items and services are non-refundable, including:

  • Gift cards.

  • Downloadable software and digital content.

  • Customized or personalized products.

  • Services that have been fully rendered or completed.

 

Exceptions and Special Circumstances:

• In special circumstances, such as natural disasters or unforeseen events that prevent the delivery of services, T.A.A.G will consider refund requests on a case-by-case basis.

• Customers are encouraged to contact our Customer Support team to discuss their specific situation.

 

Changes to Refund Policy:

• T.A.A.G reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website, and customers are encouraged to review the policy periodically.

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By purchasing our products or services, you agree to this Refund Policy. If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team at info@ta-ag.com.

 

Thank you for choosing T.A.A.G. We appreciate your understanding and cooperation.

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